Customer Service

Get ready for a positive HME experience

ORR MEDICAL offers a wide selection of oxygen, mobility and home medical supplies and equipment. We offer evaluation of the client for specialized products, the client’s home and workplace for wheelchair accessibility and feasibility for wheelchair transport. We offer time and labor with trial fittings and product sampling to ensure your product is right for you. Our oxygen patients will appreciate the oxygen conserving devices and E tanks provided at no charge. Our trained and caring staff can answer your questions about your equipment and supplies.

Our services are just beginning when you purchase a product

We offer pick-up and delivery of the product up to a 1 hour radius of Paducah, labor for warranty repair of defective products, cleaning of the equipment, loaner products while your product is being serviced, and set up and delivery on Lift Chairs. We provide the labor to build or assemble and test sophisticated mobility equipment. We’ll even follow-up with your physicians to ensure progress and compliance. We offer 24 hour emergency service and in special cases, we can provide equipment prior to being able to bill for them.

Let ORR MEDICAL assist you with paperwork

Paperwork can be confusing and time consuming. We can help. At ORR MEDICAL, we prepare compliance reports for doctors and insurance companies on the patient’s behalf. Let us file your claim with the insurance company or Medicare so you receive the maximum benefit available. We can bill primary or secondary payer sources. As always, if you have a question or concern, please ask.